Privacy Policy
Last updated: 1 January 2025
Virtual Solutions Pty Ltd (ABN 81 703 568 192), trading from Melbourne VIC, Australia, is committed to protecting the privacy of our clients, website visitors and business contacts. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
1. Who we are
Virtual Solutions Pty Ltd provides professional business and consulting services to organisations across Australia. Our website address is https://virtualsolutions.online and our primary contact email is ceo@virtualsolutions.online.
2. The kinds of personal information we collect
Depending on how you interact with us, we may collect and hold:
- Your name, email address and, where relevant, your business name and role;
- Details submitted through our contact and quote request forms;
- Information contained in correspondence you send to us by email;
- Billing and invoicing details necessary to supply our services;
- Non-identifying usage data such as pages visited, browser type and approximate location.
We do not collect sensitive information (such as health, racial or biometric information) through this website, and we ask that you do not send us sensitive information that is not relevant to your enquiry.
3. How and why we collect personal information
We collect personal information directly from you, generally when you submit an enquiry, request a quote, engage our services or correspond with us. We collect, hold, use and disclose personal information for purposes including:
- Responding to your enquiries and preparing quotes;
- Delivering, managing and improving our services;
- Invoicing, record keeping and compliance with Australian law, including tax record requirements;
- Sending service updates or marketing communications, where you have opted in. You may opt out at any time.
Where the Privacy Act permits, we may also collect information for related secondary purposes that you would reasonably expect.
4. Anonymity and pseudonymity
Where practicable and lawful, you may deal with us anonymously or using a pseudonym, for example when browsing our website. However, we generally require identifying details to respond to enquiries, prepare accurate quotes or provide contracted services.
5. Disclosure of personal information
We do not sell, rent or trade your personal information. We may disclose personal information to:
- Service providers who assist us with hosting, email, analytics, accounting or payment processing, under confidentiality obligations;
- Professional advisers such as accountants, auditors or lawyers, where reasonably required;
- Government agencies, regulators or courts, where required or authorised by Australian law.
Some of our service providers may store data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs, including APP 8.
6. Cookies and analytics
Our website may use cookies and similar technologies to operate the site, remember preferences and understand aggregate usage patterns. Most browsers allow you to block or delete cookies via your browser settings; doing so may affect some site functionality. Analytics data is used in a de-identified or aggregated form wherever practicable.
7. Data quality, security and retention
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date, and to protect it from misuse, interference, unauthorised access, modification or disclosure. Information is stored on password-protected systems and, where appropriate, encrypted in transit. We retain personal information only for as long as necessary for the purposes outlined above, or as required by law (for example, tax and business record obligations), after which it is securely destroyed or de-identified.
8. Access to and correction of your personal information
You may request access to the personal information we hold about you, and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to reasonable requests within a reasonable period. In limited circumstances permitted by the APPs, we may decline a request and will provide our reasons in writing.
9. Third-party websites
Our website may link to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their own privacy policies before providing personal information.
10. Direct marketing
We will only send you direct marketing where permitted by the Privacy Act and the Spam Act 2003 (Cth). Every marketing email includes a simple unsubscribe mechanism, and you may also ask us at any time not to receive marketing communications by emailing ceo@virtualsolutions.online.
11. Privacy complaints
If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us in writing with details of your concern. We will acknowledge your complaint promptly, investigate it fairly and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version is always published on this page, together with its last-updated date. Continued use of our website or services after an update constitutes acceptance of the revised policy.
13. How to contact us
For any questions about this Privacy Policy, or to request access to or correction of your personal information, please contact our privacy officer:
Virtual Solutions Pty Ltd
ABN 81 703 568 192
Melbourne VIC, Australia
Email: ceo@virtualsolutions.online
You may also use our contact page to send a written enquiry, or view our Terms of Use.